Friday, April 18, 2014

Coffee is for Closers!

I love this speech by Alec Baldwin in Glengarry Glen Ross. [some swearing but when I talk to salespeople I swear too.]

RAD-INFO Inc receives 2013 Florida Excellence Award

RAD-INFO Inc receives 2013 Florida Excellence Award

April 18th 2014 - RAD-INFO Inc has been selected for the 2013 Florida Excellence Award amongst all its peers and competitors by the US Trade & Commerce Institute (USTCI).

Each year the USTCI conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment and industry category. They are recognized as having enhanced the commitment and contribution of small businesses through service to their customers and community. Small businesses of this caliber enhance the consumer driven stature that Florida is renowned for.

RAD-INFO Inc has consistently demonstrated a high regard for upholding business ethics and company values. This recognition by USTCI marks a significant achievement as an emerging leader within various competitors and is setting benchmarks that the industry should follow.

As part of the industry research and business surveys, various sources of information were gathered and analyzed to choose the selected companies in each category. This research is part of an exhaustive process that encapsulates a year long immersion in the business climate of Florida.


RAD-INFO INC is a TCA certified telecom professional agency that helps service providers go-to-market, increase sales, brand awareness and positioning in a crowded marketplace. Learn more at


The USTCI is a leading authority on researching, evaluating and recognizing companies across a wide spectrum of industries that meet its stringent standards of excellence. It has spearheaded the idea of independent enterprise and entrepreneurial growth allowing businesses of all sizes to be recognized locally and encouraged globally.

Monday, April 14, 2014

The Magic Quadrant

It's amazing what some money (used to be $25K, probably $50K now) can get you.

The announcements came out of all the leaders in Gartner's Magic Quadrant for Global Network Service Providers. ATT, BT, Orange, VZ, Tata, NTT were all picked as Leaders. Vodafone is a visionary. (How?) T-Systems is the only Challenger. Sprint was a Challenger last year, but this year joins C-Link, Level3, Telefonica, and Reliance are niche players.

Gartner Positions Sprint as a Challenger in Magic Quadrant for Global Network Service Providers, since "Sprint has grown its global MPLS, Ethernet and SIP Trunking coverage for business and wholesale customers." And somehow being named a Challenger warrants a press release. "Hey we came in last!! But we are trying."

Here are two announcements (that sound similar). ATT MQ pr.
NTT Communications Positioned as a "Leader" in Gartner 2014 Report: "Magic Quadrant for Global Network Service Providers". NTT was evaluated for the completeness of its vision and its execution capabilities.

Meanwhile, Verizon also gets "Leader" in Gartner 2014 Magic Quadrant, Global Managed Security Services Providers Report.

Heartbleed Exploit

I am sure you have read about the Heartbleed SSL exploit that the NSA used and so did a bunch of hackers. Oops!

It is a great time to remind your customers and market about password security and best practices.


Lifetime value of the Customer is a huge metric. Seth Godin has a blog today talking about how each customer has a lifetime value and is a media publisher (PR machine).

Seth talks about HP's poor customer service and CS disconnects that affect the customer relationship. Great read.

Grand Experiment Falling Apart

The grand experiment of new companies getting into the broadband space via government money is coming to a close I think. In Florida, we had some middle mile winners escape to South America with the money - and no network build. Now in Illinois, Cincinnati-based Gigabit Squared is being asked to account for its $2 million loan.

"Gigabit Squared is turning into a saga that’s perhaps more aptly titled Gigabit Screwed. In the latest chapter, the president and co-founder of the company, Mark Ansboury, confirmed that’s he’s parting ways with the Cincinnati, Ohio-based broadband Internet provider." [Geekwire report]

Engadget has details on Gigabit Squared's project in Seattle that is dead in the water with GSQ owing the city about $52K. Seattle itself wrote an update on the FTTH project that GSQ was working on here. These 2 failures are from 2014.

Gigabit Squared had secured funding of $200 million from private placement from businesses and then added money from municipalities. GSQ chose 6 cities in 2012. And then much like Google Fiber, a lot of noise but no actual network.

Gigabit Squared is a digital economic development corporation specializing in the planning, implementation and roll-out of IT-enabled infrastructure. <-- awesome marketing; good PR; and like many CLECs, an awesome ability to get funding - followed by poor execution.

BTW, AT&T is going Gigabit in NC in 6 cities in the Triangle and Triad.

Thursday, April 10, 2014

Top IP Backbones

The Top 13 IP backbones in 2013 by Renesys are:

  • Level3 (both as L3 and GC)
  • NTT
  • Telia Sonera
  • GTT
  • Cogent
  • Tata
  • Sprint
  • Verizon
  • Tele Italia Sparkle
  • PCCW
  • China Telecom
  • XO
  • HE

These are big changes from 2006: In 2006, Renesys' "top 13 providers were Sprint, Level 3, Verizon, Savvis, AT&T, NTT, Global Crossing, Qwest, TeliaSonera, Tata, AboveNet, Cogent and Telecom Italia, in that order. During the subsequent eight years, Sprint fell from #1 to #7, Verizon declined from #3 to #8, and AT&T left the Baker’s Dozen entirely, tumbling from #5 to #14. In 2012, AboveNet (formerly #11) was acquired by Zayo Group and now ranks #26 globally, just behind France Telecom." Savvis & Qwest got bought by CenturyLink. Global Crossing was acquired by Level3.

GTT is interesting. GTT
"a global Tier 1 IP network with one of the most interconnected Ethernet service platforms around the world." GTT has about 2,000 customers in over 100 countries. They just floated stock for $200 million.

If you need Internet bandwidth from these or any carrier, please contact RAD-INFO INC for a quote and provisioning. 813-963-5884

Monday, April 07, 2014

Beyond Selling 2

Sales is about Trust. It's about Win-Win. It's about making friends. Friendly goes a long way.

When you look past the Customer, at the sale, you've lost focus. The Focus is on the Customer.

Beyond Selling

Grocers - an industry as competitive as any - understand that business goes beyond selling. This is why many groceries are involved in the community, give back and encourage employee charity participation.

Wednesday, April 02, 2014

Good Ad But Don't Miss the Message

In an email from Sunguard today, this picture was included. (It was announcing a new website.)

Lesson: if a multi-million dollar multi-national can admit their website sucks (and fix it), so can you!

Almost all purchasing begins online. If your website sucks, you are missing out on sales.

Tuesday, April 01, 2014

Internet Security is Multi-Faceted

One of my clients has AT&T Internet for his ISP. I get regular emails from AT&T about malware.

A host (x.x.x.x) within your IP block may be infected with a trojan, virus, or worm; or you may have a malicious user on your network. The host in question, (y.y.y.y), is sending unsolicited commercial email (spam).

If x.x.x.y is your firewall/gateway/NAT then it is likely that the offending email is originating from your internal network.

Please ensure all of the following actions have or will be completed in order to properly secure your network:

1) Implement a hardware and/or software based firewall solution

2) Install an anti-virus software product

3) Update virus definitions on a regular basis (recommended: daily)

4) Run a full virus scan on all systems frequently (recommended: daily)

5) Install all critical operating system updates and patches Official Microsoft updates can be downloaded from the Microsoft Windows Update site.

6) Disable all unnecessary services including: file/print sharing, Web/FTP/email/DNS servers, and remote access services. Consider blocking the following ports both egress and ingress: 135 tcp, 139 tcp, 445 tcp, 1025 tcp, 1433 tcp, 2745 tcp, 5000 tcp, 137 udp, and 1434 udp

7) Consider installing an anti-spyware and/or anti-trojan software solution

8) To help counteract recent worms such as the Storm worm, block incoming port 80 tcp requests to all IPs other than your webserver(s)

9) To counter email worms, block egress port 25 tcp traffic to all destinations other than the authorized SMTP server at the router or firewall and monitor your logs for any machines attempting to violate this rule set

10) Wireless routers should be password protected, using WPA or WPA2 encryption (WEP only if WPA is not available), MAC address filter enabled, and SSID broadcast disabled.

AT&T Internet Services Security Center provides their top 10 actions to help curtail spam and spyware. What are yours?

Positioning: Another Way to Look at the Pitch

From Tom Fishburne's Google NYC keynote about marketing today. How you position your company or your service in the marketplace is how you show value, differentiation, and how you to tell the story. (The story is very important.) And it isn't so much about the WHAT as it is about the WHY! Start with the Why.


Monday, March 31, 2014

You Are the Economic Engine

Interesting read this morning.

  • "The 1,000 or so companies that employ 10,000 people or more in America cannot save America alone." 
  • The "1,000 businesses employ 10,000 people or more. And most of these companies don't define economic growth as 'hiring more people.'"
  • "This is not the 1970's, when 70% of all employment came from big business."
  • "70% of all jobs come from companies with 500 employees or less."
  • "50% of all jobs in America come from companies with 100 employees or less. That's right -- HALF of all jobs in America."

This means YOU!

Couple of Things to Keep in Mind

Windows XP expires in 7 days on April 8th. Support from Microsoft on 2003 Server will expire 7/2015. Win 7 ends its life January 2015. That's a lot of upgrades and security / support issues.

[I stand corrected and made changes above]

March 31 is World Backup Day.

HITECH security act for HIPAA compliance went into effect on 9/23/13. There are so many implications for service provider to healthcare covered entities that you should look into it.

HD Voice is coming. Like Fax over IP it will be an issue when it first leaves the LAN, then when it leaves your network. Break points.