Geeks in Sneaks, Geek Squad, yada, yada. Now BellSouth is offering Internet Tech Support and Desktop support - for a fee! The good news is that if the big boys charge for it, so can you. Or announce that you do NOT charge for it. I mean, what good is a service you can't use? The next wave of Broadband users will need LOTS of hand holding - and the Tele-Barons are not capable of that. As a last resort, you can offer a maintenance contract or tech support contract for Tele-Baron.Net services.